About Isabelle

Product leadership with a commercial perspective.

I'm Isabelle Rucho, a product, growth and marketing leader with more than 20 years of experience across B2B SaaS, AI, MarTech, LegalTech, gaming and consumer technology.

Today, I split my time between building CampaignPath and working with a small number of founder-led companies that need senior product, positioning or customer-adoption support without another full-time hire.

The thread through the work

Connecting product decisions with how customers understand, adopt and pay for them.

  • Product strategy and leadership
  • Growth and monetisation
  • Positioning and GTM
  • Lifecycle systems and communications
  • Digital and MarTech transformation
  • Hands-on AI SaaS building

My career did not begin in product management. It began in marketing, digital strategy, customer communications and commercial growth.

That matters because product decisions do not exist in isolation. What gets built affects how a company positions itself, how teams take the product to market, how customers experience value and how the business grows.

Over time, my work moved increasingly into product leadership: shaping strategy, prioritising opportunities, improving onboarding and retention, building monetisation models and leading cross-functional teams.

The result is a perspective that sits across product, market and customer adoption rather than treating them as separate disciplines.

Experience across the journey

From global marketing leadership to product growth and SaaS building.

01

Marketing, launches and international growth

Led brand, digital, launch and growth work across international markets, including global ambassador and product marketing at PokerStars and acquisition-through-retention leadership at Laundrapp.

  • Global launches across games, apps, events and new markets
  • 35 markets and 40+ ambassadors at PokerStars
  • Reduced CAC from £35 to £21 at Laundrapp
02

Digital, CRM and MarTech transformation

Directed global digital strategy, websites, CRM, SEO, analytics and marketing operations in complex organisations, including Clyde & Co.

  • Supported digital operations across 40+ offices
  • Led CRM evaluation and migration planning
  • Owned website, email deliverability and marketing technology
03

Product leadership, growth and monetisation

Moved into senior product leadership across B2B SaaS, focusing on product strategy, onboarding, activation, retention, pricing and commercial growth.

  • +25% metered AI revenue at Tidio
  • 45% → 85% onboarding completion at GrowthHero
  • $850k → $1.1m ARR at Vitay
04

Founder and AI SaaS builder

Now building CampaignPath, an AI-assisted marketing planning platform, while supporting a small number of B2B SaaS & AI companies through Scale Smarter.

  • Product strategy and AI workflows
  • Pricing, credits and usage models
  • Customer research, positioning and GTM
  • Hands-on product building and delivery
How I work

Senior thinking, practical ownership and direct collaboration.

Clients work directly with me. There is no account-management layer, junior delivery team or generic consultancy playbook.

Start with the real business problem

The brief is not always the problem. I look at the product, customer evidence, commercial context and internal constraints before recommending a solution.

Connect strategy with execution

I can move between high-level direction and hands-on work, from product strategy and positioning through to lifecycle journeys, requirements and customer-facing communications.

Use enough process, not more process

The goal is clearer decisions and stronger outcomes, not extra meetings, documents or ceremony.

Leave the team stronger

The work should improve how the company makes decisions and operates after the engagement, not create permanent dependency.

Selected experience

Experience across product, growth, positioning and customer systems.

Tidio

AI customer service SaaS

Product growth, monetisation, activation and messaging products.

GrowthHero

Affiliate marketing SaaS

Onboarding, engagement, monetisation and product growth.

Vitay

Recruitment technology SaaS

Product leadership, pricing and enterprise readiness.

PokerStars

Global gaming and entertainment

International product marketing, launches and ambassador strategy.

Laundrapp

Consumer technology

Growth, retention, lifecycle communications and MarTech.

Clyde & Co

Global legal services

Digital strategy, CRM, MarTech and communication systems.

Building, not just advising

Building an AI SaaS company keeps the work grounded.

I'm also the Founder and Product Lead of CampaignPath, an AI-assisted marketing planning platform.

Building it means working through the same decisions founders and product teams face now: customer evidence, product scope, AI workflows, infrastructure, pricing, usage credits, positioning and go-to-market trade-offs.

That experience feeds directly into how I work with clients: practical decisions, real constraints and clear commercial priorities.

  • AI product strategy
  • Pricing & credits
  • Product workflows
  • Positioning & GTM
  • Founder decision-making
Why Scale Smarter

The gaps between teams are often where growth gets stuck.

Product, marketing, sales and customer teams often see different parts of the same problem.

Scale Smarter exists to connect those decisions: what deserves to be built, how the value should be positioned and what customers need in order to adopt it.

Product direction

Make better decisions about where the product should focus.

Market positioning

Make the value clearer to the customers most likely to care.

Customer adoption

Build the journeys and systems that help customers act.

What it is like to work together

Direct, thoughtful and commercially grounded.

I work best with founders and teams who want honest challenge, clear decisions and practical ownership.

  • Comfortable challenging assumptions when the evidence points elsewhere
  • Able to work across product, commercial and technical teams
  • Clear about trade-offs, scope and what should not be prioritised
  • Hands-on when the work needs more than advice
  • Focused on outcomes rather than theatre

Need senior support across product, positioning or customer adoption?

Tell me what is changing, where the company is getting stuck and what outcome you need next.